To register as a user, click here or on Register at the top of the IMBAXA SHOP website and create an account. We’ll need your full name, e-mail address, a password of 5 characters and at least one contact number.

Find the product you wish to buy and add the goodies to the cart.

Your shopping cart contains all the products that you have selected to buy.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

Checkout

• Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.
• If prompted, sign in to your account or create a new account if this is your first order.
• Choose your delivery method:
  • Courier delivery to your door
  • To the nearest PostNet
  • To the nearest Paxi/Pep Store
• Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.
• Review your order details and complete payme

Payment can be made via:

• Credit & Debit Card
• EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.
• PayPal
• Mobicred

PayFast
PayFast is an Instant EFT payment option available to all customers who bank with Capitec, ABSA, First National Bank, Investec, Nedbank or Standard Bank.

How it works
There are two ways to make an EFT payment using PayFast; Automatic EFT and Manual EFT.

Automatic EFT

1. Select Instant EFT as your payment option during the checkout process and click on the PayFast option, selecting Instant EFT.
2. Select your preferred bank.
3. Login using your internet banking credentials.
4. Select an account to pay from and enter a reference for your records.
5. The automated process will navigate and populate the relevant fields on your behalf in the background.
6. Your bank will send you an OTP (one-time-pin) or mobile authentication to your mobile phone to verify the payment.
7. Enter your OTP or accept the authentication message when prompted.
8. Payment will then be completed.

Benefits to using Automatic EFT:

1. Your order status will be updated immediately.
2. There is no need to send through a proof of payment.
3. There is no need to wait for funds to reflect in our account.
4. There is no need to enter takealot.com’s banking details or an order reference number.

Manual EFT (Only available to ABSA, First National Bank, Nedbank and Standard Bank customers)

1. Select Instant EFT as your payment method during the checkout process and click on the PayFast option, selecting Instant EFT.
2. Select the “Make an EFT payment from your bank” option at the bottom of the page.
3. You will be redirected to the PayFast payment engine where you’ll be prompted to pay the appropriate amount via EFT from your internet banking site.
4. PayFast account details and a unique reference number will be provided to you by PayFast during the payment process.
5. After completing your EFT payment on your internet banking site, return to the PayFast screen and click the “COMPLETE” button.
6. Receipt of your payment will be verified and your order completed.
7. You will be notified of successful payments and completion of your order via email.

Benefits to using Manual EFT:

1. No manual reconciliation or missing payments.
2. Instant confirmation of funds received.
3. No delay in authorisation and delivery of your order.
4. No special software needed.

Is it safe?

• PayFast guarantees the highest levels of security when paying online.
• PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security.
• PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller.
• Your online banking login details are NOT stored by PayFast.

The used credit card will be charged after the successful placing of your order and the approval of your card. If there are any problems, you’ll hear from us.

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so via our Returns Policy.

• Get in touch with us here to cancel an item or a complete order.
• If the order has not yet been paid for, it can simply be cancelled.
• If it has been paid for, you will receive a full refund.

We, unfortunately, can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Delivery Options

• Courier – We deliver directly to your home or office, anywhere in South Africa.  All delivery and tracking details are supplied to you at checkout;
• To the nearest PostNet or Pep Store (these options are available via Whatsapp orders)

Standard delivery is R150 but free when you spend more than R1,000

You can visit our international store for IMBAXA SHOP items on here.

Please ensure you have someone you trust to sign for the package at the specified address.

If you received an incomplete delivery you can notify us via whatsapp or email info@imbaxashop.com

We’ll send you an e-mail with tracking details or further communication.

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

We take the security of your payment and personal information seriously. imbaxashop.com is a secure site!

On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that your account was registered with and click ‘Submit‘. We will email you a link to this email address which you can click on to reset your password.

1. Login with the email address, that your account was registered with, and your password.
2. Go to Your Account > Personal Details.
3. Change your old email address to your new one and save your changes.
4. Your new email address will be your user Login.

You can also redeem the Gift Voucher during the checkout out process by entering your code in the designated field.

Yes, within 7 days of receiving the product and if the product is still in the best condition. View the Returns Policy here.

Contact us here for returns and it will be arranged accordingly. Ensure the product is in its initial packaging.

Yes, we offer exchanges for size and colour variations within 30 days of delivery. We offer replacements for the following:

• The product is defective or damaged
• The product is not what you ordered or not as described

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

You will be responsible for paying for your own shipping costs for returning your item but if the product is defective or damaged, please contact us here  to make an arrangement.

Contact us here for returns and it will be arranged accordingly. Ensure the product is in its initial packaging.

If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the initial product packaging with all seals intact, including labels and stickers.

You will receive updates on the status of your return via email.

A refund will only be processed after your item has been received and evaluated. Once your item has been evaluated, the refund process is dependent on the order’s original payment method.